Frequently Asked Questions
Your guide to luxury resale and authenticated style.
How do you guarantee the authenticity of your items?
Every item undergoes a rigorous multi-point inspection by our team of in-house experts and third-party authentication services to ensure 100% authenticity before it is listed.
What is the condition of the pre-owned products?
We use a standardized grading scale ranging from 'Pristine' to 'Fair'. Detailed descriptions and high-resolution photographs are provided for each item to highlight any signs of previous wear.
What is your return policy for luxury goods?
We offer a 7-day return window for most items, provided the security tag remains attached and the item is in its original sent condition. Please note that certain high-value items may be final sale.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by destination and customs processing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your location and the value of the purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm to help you secure your favorite luxury pieces.